We typically respond within 48 hours on business days.
Have a question, found a mistake, or need help with a purchase? Email us:
Lost your link? Get it again with the email you paid with. If your purchase will not open, the email never arrived, or you were charged twice, email us from the address you paid with and include the date you bought. We will fix it, or refund you if we cannot. See the Terms of Service (section 3) for how purchases and refunds work.
Tell us if a tool result, a rule or a source looks out of date, or if a restaurant’s allergen information has changed. Include the page address.
If you are experiencing an allergic reaction, please contact emergency services immediately. In Japan, dial 119 for an ambulance. TravelSafe Japan is an informational tool only and cannot provide medical assistance.
For privacy requests (such as deleting your purchase data) or legal matters, see our Privacy Policy and Terms of Service, then email us with the subject line “Privacy” or “Legal”.